A little help, close at hand.

Talk to us

Tell us your macOS version, Meye version, what you were doing and what happened. Include the exact error message when possible. Please do not send card details or private captures unless you choose to share them.

Email [email protected]

Check permissions

Open System Settings → Privacy & Security. Enable the permissions needed for the feature you are using, then quit and reopen Meye if macOS asks.

• Screen Recording (Screen & System Audio Recording on some macOS versions): allows Meye to capture screen content.
• Accessibility: allows the app to support input-related capture features.
• Camera: required when you enable a camera overlay. Microphone permission is needed when recording your voice.

Restore your Pro licence

A licence key can activate up to 3 Macs. If you have lost your key, use the restore page with your purchase email. If all slots are in use, deactivate a Mac you no longer use or contact support.

Restore a licence

Payments and refunds

For refund eligibility and how to request a refund, see the refund policy. Include your purchase email when contacting us about an order.

Refund policyTerms of sale

First launch

Meye comes from an independent developer and is not yet notarized by Apple. macOS may call a browser-downloaded copy “damaged” even though the app is intact.

After dragging Meye into Applications, paste this command into Terminal and press Return, or run Fix Meye.command in the disk image. Then open Meye again.

Installing through Terminal avoids this first-launch message. Paste this command into Terminal and press Return to install and open Meye.